WITH 20 years property management experience behind her, Peta Buchanan has opened her own business, Western Suburbs Real Estate.
Her aim is to offer an exclusive service that provides tailored, innovative solutions for her clients, ensuring the best possible outcome is achieved for each person.
“It’s all about customer service,” Mrs Buchanan said.
“One of the common complaints I hear is that people don’t know who their property manager is.
“They call their agency one week and speak to one person, call another week and speak to someone different and they worry that the agent doesn’t know them or their property.”
Mrs Buchanan believed it was very important for a property manager to have an affiliation with the property and the client from the start to ensure a high level of service.
“I provide a comprehensive property management service and look after every aspect of the investment,” she said.
“I will keep my business small so that my clients know that when they call, they will speak to me.
“They will have that continuity and know that I know their property and understand their needs.”